Returns Policy

Within 30 days of receipt of your shipment (including gifts), you may return items to Goalies.com, for any reason, for a full refund. (We'll also refund the shipping cost if the return is a result of an error we have made.)

Please note that we can process returns and refunds only for items purchased from goalies.com. We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion.

Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used at any time toward future purchases at goalies.com. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped.

If you used a promotional code or certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account, available to use the next time you place an order at goalies.com.

Please note, however, that promotional credit may be refunded and reused only if the promotion has not yet expired.

Packing and Sending Your Return
Just a few simple steps:

	Pack the items along with the packing slip (receipt) securely in a box.
	You can use the box the items arrived in or another box, if you prefer.

Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem.

In either of the above cases, enclose a sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for the return, and send the package to the address below:

Goalies.com - Returns
498 Railway St.
Penticton, BC   CANADA
V2A 7Y6

Phone: 1-866-446-2543 (1-866-4GOALIE)

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